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Newbattle Admin

Festive Opening Times

2018 - 2019 Festive Opening Times

The Practice will be closed from 6pm on 24th December until 8.30am on the 28th December.  Only patients who require medication during that period and up to the 3rd of January 2019 should submit a request now.  Medication required after this can be requested from 28th December 2018.

The Practice will close again on 31st December 2018 at 6pm until the 3rd January at 8.30am

We would like to wish all our patients a very happy and healthy Christmas and New Year.

New Phone System Info

The Newbattle Medical Group Phone System

At the start of October the practice introduced a new phone system which makes patients aware as to where they are in the queue. This will to allow you to decide whether you wish to hold on or call back later when the lines may be quieter.

There are no other changes from the phone system we previously operated. This was made as the previous telephone system allowed only 4 calls to queue at any time and cut off any others waiting, meaning that patients constantly had to redial in order to book an appointment.  The waiting period to be answered was no different if anything it may have been longer as we are now able to see the number of patients waiting in the queue and increase the number of receptionists answering the calls to enable patient’s calls to be answered quicker.

Currently the practice answers an average 4 calls every minute at peak times, therefore if you were number 36 in the queue it would take approximately 9 minutes for your call to be answered.

The size of the queue is driven by patient demand on a daily basis.

Since the 3rd of October we have had the ability to see how many calls are coming through the practice.  During the period from 3rd October up to the 31st October (a three week period) a total of 11486 calls were answered by our reception.

In November a total number of 11430 calls were answered between the 1st and 30th of the month.

Female Sexual Health

Female Sexual Health

We offer a number of services at the practice relating to sexual health and contraception.

To discuss any method of contraception, please arrange a telephone appointment with one of our doctors . Before doing so, you may wish to look at some helpful information first to see what might be the best option for you.

NHS Lothian’s Sexual Health Website has a huge amount of relevant information

http://www.lothiansexualhealth.scot.nhs.uk/

IUD/IUS (Coil)

An intrauterine device is an excellent form of contraception.  If it is something you would like to discuss further then please make a telephone appointment with Dr Ansell, Dr Gaskell, Dr Glencross or Dr Morrison who can then arrange your fitting.

Vasectomy

If you are considering a vasectomy, this can be arranged directly through the Chalmers Centre.  Please call

0131 536 1512

Implant

This is another excellent form of contraception fitted in the practice.  If you would like to arrange a fitting then please arrange a telephone appointment with Dr Ansell, Dr Florence, Dr Gaskell, Dr Glencross, Dr Morrison or Dr Read.

Pregnancy / Abortion

If would like to continue with a pregnancy then you can now arrange an appointment directly with a midwife by calling NHS Lothian Maternity Services on 0131 536 2009.  Monday-Friday 0900-1645

To find out about care during pregnancy  www.readysteadybaby.org.uk.

Perhaps you did not intend to get pregnant or find yourself in a really difficult situation and wish to consider a termination of pregnancy.

You can call 0131 536 2454 to arrange an initial appointment at the Chalmers Centre.  Alternatively you can arrange a telephone appointment with one of our GPs to discuss the situation further.

STI testing

If you have had sex without a condom and would like STI screening, then this can usually be arranged at the practice.  Please arrange an appointment to discuss this with any of our GPs.

New Website Launched!

We are delighted to announce the launch of our new practice website.

The site has been designed from the ground up by a local company specifically for Newbattle Medical patients and we hope it provides you a much more pleasant viewing experience and trust that you will find it much easier to navigate and find information relevant to your enquiry.

The site also benefits from a responsive design that serves up a bespoke site depending on the device you are browsing from.

We would be delighted to hear your thoughts and would welcome any feedback that you had for future changes and things we could look to implement.

General Data Protection Regulations (GDPR)

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data.  The regulation applies from 25 May 2018.

What GDPR will mean for Patients/Staff


Your Data:

  • Must be processed lawfully, fairly and transparently.
  • Collected for specific, explicit and legitimate purposes.
  • Must be limited to what is necessary for the purposes for which it is processed.
  • Must be accurate and kept up to date.
  • Must be held securely.
  • It can only be retained for as long as is necessary for the reasons it was collected.

Patients/Staff Rights:

  • Being informed about how their data is used.
  • To have access to their own data.
  • To ask to have incorrect information changed.
  • To restrict how their data is used.
  • Move their patients/staff data from one organisation to another.
  • To object to their personal information being processed (in certain circumstances).

Leaflets are available in our waiting rooms and from our reception desk.

Surgery Pod – Self Service

New Surgery Pod Available!

Our new Surgery Pod  is available for you to use at any time.  Just book a time slot with a receptionist!

You can use it to check your blood pressure or weight and the readings will automatically update your records. We recommend you use it before any appointments with our Healthcare Assistant or our Practice Nurses. It will mean that these measurements will have been done and give you more time to talk with them in your appointment. Of course, you are welcome to use it at any time that suits you, particularly if you need to keep a closer eye on your health for a while.

Other services

The Surgery Pod does even more. Sometimes it may feel difficult to talk to a doctor or a nurse about an issue face-to-face or you may feel anxious about making an appointment. The Surgery Pod offers a wide range of self-help checklists that you can work through at your own pace. You can choose to share your results to your records so that your doctor or nurse can begin to understand some of your concerns if or when you do make an appointment. The Surgery Pod offers help with:

  • Epilepsy Check
  • Contraceptive Pill Check
  • Anxiety and Depression
  • Alcohol Screening
  • Smoking Status
  • Asthma Check
  • Lower Urinary Tract Symptom Check (for men)
  • Come in and give it a go!

Newbattle Surgery Online Prescriptions

Newbattle Surgery Online Prescriptions

With effect from the 31st July 2018 the existing online prescription request system will no longer be available and a new online prescription service which links directly to your records will be available. This will therefore remove any requirement for you to input details of any repeat medications you require as all current repeat prescriptions will be shown and you can tick the appropriate box (es).

If you wish to provide additional information regarding your repeats or request an acute prescription there is a facility to do that.

In order to use the online prescription request service you will require to complete an application for online services which can be obtained from reception. Current identification will be required to register for this service.

  • You may request your regular repeat medication
  • Please allow 2 full working days for us to process your request or 4 days if you collect from a chemist
  • The prescription will be ready for collection at the surgery unless you have an agreement with a chemist
  • If the item you require is listed under ‘Unavailable Repeat Prescriptions’ please tick the box to ‘request an expired prescription or another medication’ and write what you require
  • If you request something you do not usually order it will need to be reviewed by the GP which may take up to 5 days and may not be processed
  • Please check the status of your request (by using the + symbol on the screen), even if it shows as ‘processed’ for any messages from the GP
  • The free text box is ONLY for prescription requests. For all other queries please call during normal working hours on 0131 663 1051

Ways you can help us help YOU!

Please Use the National Health Service Wisely

There are many problems which do not require a Doctor or Nurse. It is important that everyone uses their local GP and A&E departments appropriately, this ensures we are available for serious health problems. Other local NHS services you can contact for health advice, information or treatment.

  • Remember that the local pharmacies all offer a Minor Ailment service which should be the first point of call for ailments such as :
    • Coughs & colds
    • Hay Fever
    • Back Ache
    • Head lice
    • + Many more. Leaflets are available at the pharmacies
  • The first point of contact for dental problems, eye problems and foot issues should be your Dentist, Optician or Podiatrist who will refer you to the GP if required
  • Please be patient when calling the practice. Large call volumes mean that there may be a wait until the receptionist can answer your call. We will answer as soon as we can
  • It may be that you called in the morning to request a call back but due to high volumes of calls your slot is later in the day. Please allow time for the GP to call you back
  • All prescriptions must be ordered in writing or online for audit purposes
  • Local pharmacies can set up an agreement with you where they will order your medication and collect the prescription for you to save you coming to the surgery to collect it. Speak to your pharmacy
  • Prescription requests take 48 hours for a repeat prescription and 5 days for an acute. Make sure you order in time!
  • Please try to order your medication timely. If the order is too soon it will not be processed, too late and we may not be able have it ready when you need it. We recommend 7 – 10 days prior to the end of your current medication
  • Should you have any complaints or concerns regarding the practice please let us know directly either verbally or in writing. This will allow us to investigate, respond to you and if possible take any action required to improve our service