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Patient Notice

General Patient Notice

Newbattle Medical Group, along with the vast majority of General Practices across Scotland is under immense pressure to sustain services to the community. As a result of the demand on all of our services , we are having to make adjustments to how we operate which may have an impact on how you currently use our service.

 

Why is this happening?

There are a number of financial pressures being placed on the practice meaning that there is less money to invest in frontline staff. In 22/23 and 23/24 Scottish Government decided that GP administrative staff were not to be uplifted in line with equivalent hospital staff. We protected our staff from this but this leads to a significant shortfall.  For the last two years of very high inflation our expenses uplift has been no where near the true cost of the rise in goods we must purchase (medical equipment, stationary etc). We have also been served with notice by NHS Lothian to meet the significant inflationary uplift to services they provide, such as building maintenance and cleaning.  This combination means we have far less money to support the community with frontline clinical and administrative staff. Worse still, for 24/25, NHS Lothian have been told by Scottish Government to cut their budget by 7%. This means the likelihood of any direct support for General Practice to assist us with these challenges is highly unlikely.

This financial backdrop is making an already difficult situation worse. Scotland has one of the most unwell populations in Europe along with a massive growth in the elderly population, meaning demand for healthcare is rocketing whilst the available workforce is dropping.

 

What will be changing?

Currently we provide eConsult to our patients 24/7. We are required to reduce this to 0600-1900 Monday to Friday. This will ease some of the pressure on our administrative team and allow us to concentrate our working hours within the standard working week. In the future, we may also be required to introduce a cap on the number of eConsults that we process each day. We will continue to operate a 24/7 service for repeat prescription requests.

 

What is the impact on me?

In the out of hours period we would encourage you to visit www.nhsinform.scot or call 111 rather than use eConsult. We remain committed to keep eConsult open either side of normal hours to help and support our working population. However, you may also experience eConsult not operating during a very busy day. If this is the case, if you cannot wait to complete an eConsult the following day, then please call the practice where we will assist on a needs first basis.

Please be assured, all our team will continue to strive to provide the best care and support to patients. Our administrative team will continue to help guide you and support you whenever looking for care. Please be supportive of them too; the rates of abuse to staff has risen and this will not be tolerated. To give you more of an idea on the pressures we face we would encourage you to read this article published very recently. Ben Shankland is a GP, but the rightwing press would tell you he’s an enemy of the people. Don’t listen | Polly Toynbee | The Guardian

 

Many thanks for understanding and patience throughout this difficult time.

Newbattle Medical Group

IT Systems Scheduled Maintenance

Important Patient Notice

Please be aware that our IT systems will be receiving essential maintenance work on Thursday 3rd & Friday 4th August.

During that time, we will be unable to process prescriptions, or access patient medical records.If you do run out of a repeat prescription on the 3rd or 4th August, then your usual pharmacy can supply a small amount and should be contacted first.

We will be available on the 3rd & 4th August for emergency medical problems only. Please help by visiting www.nhsinform.scot or your local pharmacy first, and only contact us on those days if your problem cannot wait until Monday 7th August.

eConsult will be available as normal until Wednesday 2nd August at 17:00 and from Monday August 7th.

Thank you all for your support and understanding.

Drop-In Vaccination Clinics

Covid-19 Vaccination Drop In Clinics

NHS Lothian are looking to make Covid vaccinations as accessible as possible to all eligible populations. Drop in clinics are now available at all vaccination centres in Lothian for people over 16, no appointment is necessary, and they can deliver both first and second dose (if over 8 weeks). All 3 vaccines will be made available.

You do not need to be registered with a GP, more clinics are being added all the time so please keep up to date by using NHS Inform.


In Midlothian, there are two Vaccination Centres:

Venue Address Opening Times
Gorebridge Vaccination Centre Hunterfield Road, Gorebridge, EH23 4TX Monday to Sunday

08:00-19:00

Midlothian Community Hospital Eskbank Road, Bonnyrigg, Dalkeith, EH22 3ND Monday to Friday

08:30-12:15,
13:00-15:45,
16:30-19:30.

NHS Digital Sharing (Opting Out)

NHS Digital Sharing (Opting Out)

We would like to reassure patients that the proposed extraction of GP data by NHS Digital does NOT include patients registered with this practice or in NHS Scotland. NHS Digital provides services in England so are not able to access any data held in Scotland, You are not required to opt out as your data is already safe. We take patients confidentiality extremely seriously and safeguards and in place to protect this, including when data is used for research.

Further information on how NHS Scotland handles your personal information is on the NHS inform Website and can be found here: 

NEW- Covid 19 Vaccinations

Covid-19 Vaccination Patient Roll-out.

(Updated 22/1/21)

We are delighted to have started our COVID19 Vaccination Clinics.
GPs have been asked to provide vaccines for those aged 80 and over, moving on to those aged 75 – 79 and then those who are shielding. This will take us up to mid-February to complete, subject to supply.
You can find out more about the priority groups by clicking here.
All other groups will be offered appointments via Health Board run services by letter.
The delivery of the vaccine is in small batches and we are not certain when these will arrive. As soon as we have supplies of vaccine our team will contact you to arrange an appointment.
There is no need for you to contact the practice as we will be in touch with those eligible.  If you have any questions about the COVID Vaccine, please visit NHS Inform by clicking here, or call the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.’

Latest Coronavirus Patient Info

Patients please note:
Please do not attend your GP surgery if you have any reason to suspect you may have been in contact with corona virus, or you have any cold or flu-like symptoms.

Important Links:

For the most recent and up to date information please see:

>> NHS Inform Website 
>> Stay At Home Guidance 
>> Protecting The Vulnerable 

IMPORTANT UPDATE AS AT 21/04/2021

Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate – they will not be able to provide any standard document. International certification standards have not yet been agreed.

The Scottish Government is working to support the re-opening of international travel once it is safe to do so. We are working with the other UK Nations and with the World Health Organisation to agree on potential future COVID certification requirements for international travel.

As part of this, a technical solution is being developed that could allow people to access their Covid vaccination status directly

LATEST UPDATE AS AT 17/03/2020

To all our patients, We need your help. Please share this info if you can.

Similar to what the supermarkets are saying, we have capacity to help everyone who needs us most, but only if everybody uses our service wisely. The coronavirus (COVID-19) pandemic is placing unprecedented strain on the practice.

We are receiving several hundred more queries per day than normal in addition to managing with own staff absence. The answer to most of the queries we are getting can be found online and do not need medical advice. Please do not ask for sick notes. The government is urging employers and employees to have a flexible and common-sense approach to medical certification at this time. This will also help to reduce the pressure on GP services. Please, if you have a general enquiry about coronavirus, or need advice about whether you need to isolate your self or your family, please check the Government website or nhsinform for advice rather than contact us.

Only contact us if you are significantly worried about the symptoms you are suffering, mainly only if you are having difficulty breathing.

The main websites to use are:
https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

We are working flat out to attend to all of those that do need our help.

Many thanks for your help and support throughout this difficult time.

Ways you can help us help YOU!

Please Use the National Health Service Wisely

There are many problems which do not require a Doctor or Nurse. It is important that everyone uses their local GP and A&E departments appropriately, this ensures we are available for serious health problems. Other local NHS services you can contact for health advice, information or treatment.

  • Remember that the local pharmacies all offer a Minor Ailment service which should be the first point of call for ailments such as :
    • Coughs & colds
    • Hay Fever
    • Back Ache
    • Head lice
    • + Many more. Leaflets are available at the pharmacies
  • The first point of contact for dental problems, eye problems and foot issues should be your Dentist, Optician or Podiatrist who will refer you to the GP if required
  • Please be patient when calling the practice. Large call volumes mean that there may be a wait until the receptionist can answer your call. We will answer as soon as we can
  • It may be that you called in the morning to request a call back but due to high volumes of calls your slot is later in the day. Please allow time for the GP to call you back
  • All prescriptions must be ordered in writing or online for audit purposes
  • Local pharmacies can set up an agreement with you where they will order your medication and collect the prescription for you to save you coming to the surgery to collect it. Speak to your pharmacy
  • Prescription requests take 48 hours for a repeat prescription and 5 days for an acute. Make sure you order in time!
  • Please try to order your medication timely. If the order is too soon it will not be processed, too late and we may not be able have it ready when you need it. We recommend 7 – 10 days prior to the end of your current medication
  • Should you have any complaints or concerns regarding the practice please let us know directly either verbally or in writing. This will allow us to investigate, respond to you and if possible take any action required to improve our service