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Your prescriptions – regular or acute.

Prescriptions fall into two categories; Regular and “Special” or acute prescriptions. Information on how to order each can be found below.  

1: Regular / Repeat Prescriptions

Repeat prescriptions can be requested using the Patient Services portal.  You can login to our online ordering system by clicking here.   See below for information on signing up for this service.

2: Special / Acute Requests

Special requests can be made for medicines that are not on your repeat prescription.  See below for more information.

1: Regular / Repeat Prescriptions

Our online prescription service is called Patient Services and it links directly to your medical record. All your active repeat prescriptions will be shown and you can tick the boxes for the medications you need.

In order to use online prescription Patient Services you will require to complete an application for online services which can be obtained from reception or by using the “DOWNLOAD SIGN UP FORM BELOW.” This will then need to be handed in to reception with current identification.  As soon as you have registered, the solid green “ORDER ONLINE” link below can be used.

  • If the item you require is listed under ‘Unavailable Repeat Prescriptions’ please tick the box to ‘request an expired prescription or another medication’ and write what you require
  • If you request something you do not usually order it will need to be reviewed by the GP which may take up to 5 days and may not be processed
  • Please check the status of your request (by using the + symbol on the screen), even if it shows as ‘processed’ for any messages from the GP     
  • Please allow 2 full working days for us to process your request or 4 days if you collect from a chemist
  • Please do not phone the surgery about your repeat prescription!
  • The prescription will be ready for collection at the surgery unless you have an agreement with a chemist

Danderhall Patient Info

Patients who were previously registered at Danderhall Medical Practice should complete this online form but be aware that from 7th August 2023 until 15th August 2023 the Online Service will not be available to you.  During this period you will require to request any repeat medication in writing via post or through Danderhall Surgery

You can download a form here  and hand in at any of our sites to register.  You can find general information on prescriptions here.

2: Special / Acute Requests

Special Requests can be made for medications that are not on your repeat prescription. Special requests might not be on your repeat prescription. This may be for:

  • A new medication that has just been started. It may be able to go onto your repeat prescription in future.
  • Safety reasons or for drugs that need additional monitoring.
  • Medications you only use infrequently
  • Medications that are easily available from Pharmacies.

Special requests for medications can be made by using eConsult. Please provided as much detail as you can about the medication and why you need it. Please do not phone the practice to request a Special Request.

How to Register for Online Prescription Ordering . . .

Download & Complete Form

To sign-up for online prescriptions patients are required to download and complete our “Online Services Form” This can be obtained by clicking here or can be requested at reception.

Hand In at Reception*

Return your completed form to our reception desk. *This must be accompanied by relevant identification such as a Passport / Drivers Licence / Rail Card.

Await E-mail Confirmation

As soon as we have your ID and form it will be sent to Patient Services who will in turn send an email to create your online account. Typically this is within a few days.

Enjoy the ease of ordering online!

After you have completed the previous 3 steps and your account has been created you can enjoy the use of a fully secure online ordering system from now on.

Very friendly and helpful reception staff. I was a bit nervous because it was my first time in the building. The doctor was very attentive to my needs and must say the experience was a positive one for me. Well done to everyone

Practice Patient

Have always found staff helpful and the doctors and nurses very good. Getting an appointment has sometimes meant a lot of repeated calling, and I have not always got through, but no wonder it's stretched with all the new housing in the area.

Practice Patient