Making Appointments using eConsult


You can start a consultation using eConsult – 24 hours a day. Once completed, you will receive a response by the end of the next working day. Most eConsults are dealt with the same day. You will be contacted, either by a GP or our reception team to advise you what to do next. If a telephone or face to face appointment is needed, we will arrange that for you.
eConsults do not need to be completed by patients who are part of the ‘Mid Med’ scheme (patients with complex medical needs), for children under 6 months or patients requiring palliative or end of life care. These patients should speak with the reception team to book an appointment directly.

Please read the 3 steps below before submitting an eConsult. As patients will likely be aware, the NHS and GP practices as a whole are currently incredibly strained. In the interest of fairness for all and to insure that patients with serious issues are able to be seen please ensure you follow the guides below before making an appointment.

Want to ask for a specific GP? Please check the Frequently Asked Questions page for more information. You can check GP availability at the bottom of this page.

Do I really need to see a GP?

Please look at the handy guide below to ensure that your medical issue warrants seeing a GP. In many cases you can receive the correct treatment immediately or faster by using the correct healthcare professional.

1: DO I NEED TO SEE A GP?

Fair Usage

Our fair usage policy highlights a few ground rules that help to keep your practice running smoothly and ensuring that patients can use the system and are treated in a timely manor.

2: FAIR USE POLICY

How long should I wait?

Patients can relieve pressure on their practice and NHS services by knowing how long minor ailments may take to subside and when to contact your GP. Click below to see a range of common

3: HOW LONG SHOULD I WAIT?

Making your appointment

Newbattle Medical Practice aims to deal with all our patients requests as soon as possible. The eConsult service helps us to do this and is very popular with our patients.

eConsult / Online Consultation

The fastest and easiest way to see a gp

If you start a consultation online (eConsult) you will receive a response by the end of the next working day.

Please ensure before submitting an  appointment request that you have read and adhered to the 3 steps above. 

I have read all the information in the 3 Steps above. I have read and understood the 'Fair Use' Policy. I wish to start a consultation with a GP or Receptionist now.

“If you do need a face to face appointment, give yourself more time with the GP and submit an eConsult first. eConsults may take slightly longer than just ringing the practice, but it means the clinician has everything they need to start treating you”.

0131 663 1051

Our lines are open from 08.00am to 6.00pm with 8.00-08.30am and 5-6pm being an emergency line only.

Telephoning the practice

We offer support for patients who need help to complete an eConsult.

For those patients who find it difficult to complete an eConsult, our reception team is there to help you. They may ask to call you back later in order to ask you some questions about your problem. They will help complete an eConsult for you and forward your query to a GP. You will receive a response from the practice by the end of the next working day. A telephone appointment can be arranged if necessary or you may be asked to attend the practice.  Please speak with our reception team  if  you need more information.

CHECK GP AVAILABILITY