Some 2 months after we set up our new eConsult Service, we take a look at how it has been working for our patients and the practice as a whole.
Following feedback from patients regarding access issues to the telephone triage system we launched our new eConsult service. This allows people to request an administrative task or a GP review by the end of the next working day. Demand for the service has been high but we have managed to meet the target of answering all queries within the allotted time.
We are currently dealing with 60-100 requests per day with over 90% of patients satisfied with the service. It is likely that as the service gains more popularity we will need to dedicate more GP and administrative time towards supporting it. We find it has been particularly helpful for our working population who can find it difficult to wait on the phone in the morning.
If you were unaware of the service or would simply like more information on it please visit our eConsult page here>>
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