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Newbattle Admin
In Important Post, NHS, Patient Information, Popular Posts, Practice Updates

IT Systems Scheduled Maintenance

Important Patient Notice

Please be aware that our IT systems will be receiving essential maintenance work on Thursday 3rd & Friday 4th August.

During that time, we will be unable to process prescriptions, or access patient medical records.If you do run out of a repeat prescription on the 3rd or 4th August, then your usual pharmacy can supply a small amount and should be contacted first.

We will be available on the 3rd & 4th August for emergency medical problems only. Please help by visiting www.nhsinform.scot or your local pharmacy first, and only contact us on those days if your problem cannot wait until Monday 7th August.

eConsult will be available as normal until Wednesday 2nd August at 17:00 and from Monday August 7th.

Thank you all for your support and understanding.

Newbattle Admin
In Danderhall Practice, Important Post, Patient Information, Popular Posts, Practice Updates

Danderhall Medical Practice – Update

Over the past 6 months, Newbattle Medical Group has been helping support Danderhall Medical Practice deliver GP services. We are delighted to announce that from 1st August Danderhall Medical Practice will formally become part of Newbattle Medical Group.

 

What does this mean to me?

Very little will change from how you currently use our service. However, if you are keen to see a particular GP, you may be offered a quicker appointment with that GP if they are based in Danderhall on a particular day. There will be no obligation for you to travel and if this is not possible you will be offered their next available appointment at Newbattle or Newtongrange. The additional support provided by the HSCP means we will be upgrading our phone system to make call handling faster, leading to shorter call waits. We will also see additional staff join the practice to provide more access to our patients. We

Newbattle Admin
In Coronavirus, Important Post, NHS, Patient Information, Popular Posts

Latest Coronavirus Patient Info

Patients please note:
Please do not attend your GP surgery if you have any reason to suspect you may have been in contact with corona virus, or you have any cold or flu-like symptoms.

Important Links:

For the most recent and up to date information please see:

>> NHS Inform Website 
>> Stay At Home Guidance 
>> Protecting The Vulnerable 

IMPORTANT UPDATE AS AT 21/04/2021

Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate – they will not be able to provide any standard document. International certification standards have not yet been agreed.

The Scottish Government is working to support the re-opening of international travel once it is safe to do so. We are working with the other UK Nations and with the World Health Organisation to agree on potential future COVID certification requirements for international travel.

As part of this, a technical solution is being developed that could allow people to access their Covid vaccination status directly

LATEST UPDATE AS AT 17/03/2020

To all our patients, We need your help. Please share this info if you can.

Similar to what the supermarkets are saying, we have capacity to help everyone who needs us most, but only if everybody uses our service wisely. The coronavirus (COVID-19) pandemic is placing unprecedented strain on the practice.

We are receiving several hundred more queries per day than normal in addition to managing with own staff absence. The answer to most of the queries we are getting can be found online and do not need medical advice. Please do not ask for sick notes. The government is urging employers and employees to have a flexible and common-sense approach to medical certification at this time. This will also help to reduce the pressure on GP services. Please, if you have a general enquiry about coronavirus, or need advice about whether you need to isolate your self or your family, please check the Government website or nhsinform for advice rather than contact us.

Only contact us if you are significantly worried about the symptoms you are suffering, mainly only if you are having difficulty breathing.

The main websites to use are:
https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

We are working flat out to attend to all of those that do need our help.

Many thanks for your help and support throughout this difficult time.

Newbattle Admin
In Patient Information, Popular Posts, Sexual Health

Female Sexual Health

Female Sexual Health

We offer a number of services at the practice relating to sexual health and contraception.

To discuss any method of contraception, please arrange a telephone appointment with one of our doctors . Before doing so, you may wish to look at some helpful information first to see what might be the best option for you.

NHS Lothian’s Sexual Health Website has a huge amount of relevant information

http://www.lothiansexualhealth.scot.nhs.uk/

IUD/IUS (Coil)

An intrauterine device is an excellent form of contraception.  If it is something you would like to discuss further then please make a telephone appointment with Dr Ansell, Dr Gaskell, Dr Glencross or Dr Morrison who can then arrange your fitting.

Vasectomy

If you are considering a vasectomy, this can be arranged directly through the Chalmers Centre.  Please call

0131 536 1512

Implant

This is another excellent form of contraception fitted in the practice.  If you would like to arrange a fitting then please arrange a telephone appointment with Dr Ansell, Dr Florence, Dr Gaskell, Dr Glencross, Dr Morrison or Dr Read.

Pregnancy / Abortion

If would like to continue with a pregnancy then you can now arrange an appointment directly with a midwife by calling NHS Lothian Maternity Services on 0131 536 2009.  Monday-Friday 0900-1645

To find out about care during pregnancy  www.readysteadybaby.org.uk.

Perhaps you did not intend to get pregnant or find yourself in a really difficult situation and wish to consider a termination of pregnancy.

You can call 0131 536 2454 to arrange an initial appointment at the Chalmers Centre.  Alternatively you can arrange a telephone appointment with one of our GPs to discuss the situation further.

STI testing

If you have had sex without a condom and would like STI screening, then this can usually be arranged at the practice.  Please arrange an appointment to discuss this with any of our GPs.

Newbattle Admin
In Popular Posts, Practice Upgrades, Website

New Website Launched!

We are delighted to announce the launch of our new practice website.

The site has been designed from the ground up by a local company specifically for Newbattle Medical patients and we hope it provides you a much more pleasant viewing experience and trust that you will find it much easier to navigate and find information relevant to your enquiry.

The site also benefits from a responsive design that serves up a bespoke site depending on the device you are browsing from.

We would be delighted to hear your thoughts and would welcome any feedback that you had for future changes and things we could look to implement.

Newbattle Admin
In Popular Posts, Practice Updates, Prescriptions

Newbattle Surgery Online Prescriptions

Newbattle Surgery Online Prescriptions

With effect from the 31st July 2018 the existing online prescription request system will no longer be available and a new online prescription service which links directly to your records will be available. This will therefore remove any requirement for you to input details of any repeat medications you require as all current repeat prescriptions will be shown and you can tick the appropriate box (es).

If you wish to provide additional information regarding your repeats or request an acute prescription there is a facility to do that.

In order to use the online prescription request service you will require to complete an application for online services which can be obtained from reception. Current identification will be required to register for this service.

  • You may request your regular repeat medication
  • Please allow 2 full working days for us to process your request or 4 days if you collect from a chemist
  • The prescription will be ready for collection at the surgery unless you have an agreement with a chemist
  • If the item you require is listed under ‘Unavailable Repeat Prescriptions’ please tick the box to ‘request an expired prescription or another medication’ and write what you require
  • If you request something you do not usually order it will need to be reviewed by the GP which may take up to 5 days and may not be processed
  • Please check the status of your request (by using the + symbol on the screen), even if it shows as ‘processed’ for any messages from the GP
  • The free text box is ONLY for prescription requests. For all other queries please call during normal working hours on 0131 663 1051
Newbattle Admin
In NHS, Patient Information, Popular Posts

Ways you can help us help YOU!

Please Use the National Health Service Wisely

There are many problems which do not require a Doctor or Nurse. It is important that everyone uses their local GP and A&E departments appropriately, this ensures we are available for serious health problems. Other local NHS services you can contact for health advice, information or treatment.

  • Remember that the local pharmacies all offer a Minor Ailment service which should be the first point of call for ailments such as :
    • Coughs & colds
    • Hay Fever
    • Back Ache
    • Head lice
    • + Many more. Leaflets are available at the pharmacies
  • The first point of contact for dental problems, eye problems and foot issues should be your Dentist, Optician or Podiatrist who will refer you to the GP if required
  • Please be patient when calling the practice. Large call volumes mean that there may be a wait until the receptionist can answer your call. We will answer as soon as we can
  • It may be that you called in the morning to request a call back but due to high volumes of calls your slot is later in the day. Please allow time for the GP to call you back
  • All prescriptions must be ordered in writing or online for audit purposes
  • Local pharmacies can set up an agreement with you where they will order your medication and collect the prescription for you to save you coming to the surgery to collect it. Speak to your pharmacy
  • Prescription requests take 48 hours for a repeat prescription and 5 days for an acute. Make sure you order in time!
  • Please try to order your medication timely. If the order is too soon it will not be processed, too late and we may not be able have it ready when you need it. We recommend 7 – 10 days prior to the end of your current medication
  • Should you have any complaints or concerns regarding the practice please let us know directly either verbally or in writing. This will allow us to investigate, respond to you and if possible take any action required to improve our service
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