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Practice IT System

IT Systems Update: 22 October 24

To All Our Patients

Most of the IT issues affecting the Practice have been resolved. Some remain and are reducing our staff’s efficiency. We are also dealing with a considerable backlog of requests so please be patient with any requests you submit. You can contact us through eConsult as normal.

PLEASE NOTE THE WALK IN CLINICS HAVE STOPPED.

Once again, we want to thank all our patients for their patience and our exceptional staff who have had a very stressful few days.

The NHS – What’s going on

The following is an article recently created for NHS patients from the Lothian Local Medical Committee. You can also download a PDF copy of this article using the link.

The article was recently revised to the latest version below:

Why are your GP practices now unable to do everything they once were?

General Practice across the country has been struggling for years.  However it has now reached a critical situation with less money, less doctors and less staff to meet the growing needs of the Scottish population. So how did we get here?

In 2017, the Scottish Government recognised this and promised to introduce a new contract, starting in 2018 and to be fully implemented within 3 years. At the time, the then Health Secretary Shona Robison MSP (and former Deputy First Minister) said “We equally recognised the fundamental challenges faced by general practice, not least growing workload and increasing risk”.

Unfortunately, for the first time in the history of the NHS, large parts of this contract have not been implemented. Even worse, when Health Boards haven’t been able to spend the money that they were given to employ additional pharmacists and other professionals to support General Practice, the money has had to be returned to Scottish Government rather than being able to be spent supporting your local practice.

Scottish Government promised transitional payments to practices to recognise the non-delivery of this contract, but then withdrew that funding, even after some practices had already used the money for additional cover.

There have been many further challenges both local and national since then;

  • Over half of the practices in Lothian have recently received huge bills for their facilities from NHS Lothian, over and above what they were already paying. This will amount to £1.6 million per year across the practices affected and, without any additional funding coming into practices, it’s likely this will lead to reduced staffing, with fewer appointments and longer waits to be seen.

 

  • Many people don’t know that the funding for practices comes through a national formula and doesn’t reflect how many times patients are seen. Practices are paid the same whether you are seen once or a hundred times per year. In 2017, the Scottish Government recognised that it wasn’t sufficient and promised to move towards a new funding model. This still hasn’t happened, and the funding uplifts have been substantially below inflation since then.

 

  • The average patient used to contact their practice 3-4 times per year. This has increased to 6-7. The reasons for this are multiple and include more elderly, more people with illness (often multiple) and more treatment options. The large growth in waiting lists has also had a big impact, with GP appointments being taken up with ongoing management whilst awaiting definitive procedures.

 

  • We all know how much energy costs have risen over the last couple of years and with insufficient funding to cover this, again this money comes out of the services practices can provide.

 

  • Part of the funding which comes from government every year is earmarked for non-GP staff pay rises e.g. receptionists, nursing staff, practice managers. This has always matched what was given to staff working elsewhere in the NHS. But for the first time last year, the Scottish Government decided to break this link, meaning practices had to fund the shortfall or risk losing staff.

 

  • The number of GPs in Scotland is falling. As part of the 2017 contract the Scottish Government promised that numbers would rise by 800, however when doctors in training are excluded from the figures, the numbers are actually reducing! Since 2013, the GP WTE (whole time equivalent) workforce has fallen by 5.35% – a fall of 196.7 WTE GPs. In that same time period, the number of practices has fallen by 9%, average list sizes have increased by 18% and the total patient population has increased by 7%. 42% of practices in Scotland report at least one GP vacancy. The number of GP partners has reduced by 14% between 2012 and 2022. In the last 20 years the ratio of GPs to hospital consultants has halved, despite many things which used to be done in hospital now commonly being done in practice, and this reflects the falling share of the NHS budget spent in General Practice.

 

  • In many areas, practice buildings are too small and are outdated. Unfortunately, Scottish Government has now cancelled all funding for new builds, leaving many working out of buildings no longer fit for purpose. Scottish Government has also withdrawn sustainability loans, a scheme to reduce the risk for GPs who own their building. This leads to financial loss which again impacts on the services they can deliver.

 

  • With less staff and more work, better IT would help improve efficiency. Our IT is cumbersome and unreliable which often impacts on the care of our patients, increasing inefficiency and damaging staff morale. We are the only country in Britain still using paper prescriptions – this alone costs a huge amount of clinical, administrative and patient time.

 

  • The number of GPs in Scotland is falling. As part of the 2017 contract the Scottish Government promised that numbers would rise by 800, however when doctors in training are excluded from the figures, the numbers are actually reducing! Since 2013, the GP WTE (whole time equivalent) workforce has fallen by 5.35% – a fall of 196.7 WTE GPs. In that same time period, the number of practices has fallen by 9%, average list sizes have increased by 18% and the total patient population has increased by 7%. 42% of practices in Scotland report at least one GP vacancy. The number of GP partners has reduced by 14% between 2012 and 2022. In the last 20 years the ratio of GPs to hospital consultants has halved, despite many things which used to be done in hospital now commonly being done in practice, and this reflects the falling share of the NHS budget spent in General Practice.

 

  • In many areas, practice buildings are too small and are outdated. Unfortunately, Scottish Government has now cancelled all funding for new builds, leaving many working out of buildings no longer fit for purpose. Scottish Government has also withdrawn sustainability loans, a scheme to reduce the risk for GPs who own their building. This leads to financial loss which again impacts on the services they can deliver.

 

  • With less staff and more work, better IT would help improve efficiency. Our IT is cumbersome and unreliable which often impacts on the care of our patients, increasing inefficiency and damaging staff morale. We are the only country in Britain still using paper prescriptions – this alone costs a huge amount of clinical, administrative and patient time.

 

  • In order to make systems better we need time to learn and develop. We used to receive ten half days per year to work with our teams on making practices better for everyone. The support for this was withdrawn by NHS24 and Scottish Government have done very little to reintroduce any form of reliable support.

 

Incredibly, despite all that we have just described, your practice remains absolutely committed to provide the best service that it can.

However, if you’re not satisfied with the level of service that practices can provide, consider looking beyond the practice and instead hold those with the power to improve matters to account. Scottish Government needs to do more to directly support General Practice, the bedrock of the NHS.  Please contact your MSP.  Their contact details can be found at Members of the Scottish Parliament (MSPs) | Scottish Parliament Website

 

Lothian LMC

September 2024

Essential Maintenance – Danderhall Site.

Important Practice Update

For Danderhall Patients.

Patients please note that due to essential maintenance, the Danderhall site will be closed on the morning of Friday 6th of September between 8am and 1pm.
It will reopen at 1pm for the remainder of the working day.
Our team will still be working very hard at the Newbattle site and if medical assistance is required please contact us on 0131 663 1051.
We appreciate your patience and understand whilst this essential maintenance takes place.

Newtongrange Surgery Update

To All Our Patients

It is with great regret we have taken the decision to permanently close Newtongrange clinic. This was opened in 2018 following the conversion of the old health visiting building. It has been used since to offer GP, physio and nursing clinics. It was not proving as popular as our main site at Newbattle due to the lack of any parking but ideally we would have continued to use it to offer more clinical space and easier access for those in Newtongrange village.

However, due to major cost increases announced by NHS Lothian to service the building we have had no option but to close to protect our clinical service. As it is an NHS owned building the GP Partnership has to accept NHS Lothian’s Estate Services for cleaning, maintenance and utilities. They proposed increasing the costs onto the GP Partnership by over 330%! This forced us to make the difficult choice between keeping the building or reducing our staffing. As you are aware we are a very busy Practice so reducing our staffing is something we will never look to do as it would have a detrimental impact on the care we can provide. We understand this will be disappointing to patients, especially those within Newtongrange but we hope you can understand our decision.

With significantly more buildings planned in the area it is hugely frustrating we are being forced to reduce our premises but until the funding into General Practice and the NHS in general improves we fear more reductions like this are inevitable. We will strive to protect services for you all as best we can and hope that better times are to come. Many thanks for your understanding.

Kind regards,

Newbattle Medical Group

Patient Notice

General Patient Notice:

Newbattle Medical Group, along with the vast majority of General Practices across Scotland is under immense pressure to sustain services to the community. As a result of the demand on all of our services , we are having to make adjustments to how we operate which may have an impact on how you currently use our service.

 

Why is this happening?

There are a number of financial pressures being placed on the practice meaning that there is less money to invest in frontline staff. In 22/23 and 23/24 Scottish Government decided that GP administrative staff were not to be uplifted in line with equivalent hospital staff. We protected our staff from this but this leads to a significant shortfall.  For the last two years of very high inflation our expenses uplift has been no where near the true cost of the rise in goods we must purchase (medical equipment, stationary etc). We have also been served with notice by NHS Lothian to meet the significant inflationary uplift to services they provide, such as building maintenance and cleaning.  This combination means we have far less money to support the community with frontline clinical and administrative staff. Worse still, for 24/25, NHS Lothian have been told by Scottish Government to cut their budget by 7%. This means the likelihood of any direct support for General Practice to assist us with these challenges is highly unlikely.

This financial backdrop is making an already difficult situation worse. Scotland has one of the most unwell populations in Europe along with a massive growth in the elderly population, meaning demand for healthcare is rocketing whilst the available workforce is dropping.

 

What will be changing?

Currently we provide eConsult to our patients 24/7. We are required to reduce this to 0600-1900 Monday to Friday. This will ease some of the pressure on our administrative team and allow us to concentrate our working hours within the standard working week. In the future, we may also be required to introduce a cap on the number of eConsults that we process each day. We will continue to operate a 24/7 service for repeat prescription requests.

 

What is the impact on me?

In the out of hours period we would encourage you to visit www.nhsinform.scot or call 111 rather than use eConsult. We remain committed to keep eConsult open either side of normal hours to help and support our working population. However, you may also experience eConsult not operating during a very busy day. If this is the case, if you cannot wait to complete an eConsult the following day, then please call the practice where we will assist on a needs first basis.

Please be assured, all our team will continue to strive to provide the best care and support to patients. Our administrative team will continue to help guide you and support you whenever looking for care. Please be supportive of them too; the rates of abuse to staff has risen and this will not be tolerated. To give you more of an idea on the pressures we face we would encourage you to read this article published very recently. Ben Shankland is a GP, but the rightwing press would tell you he’s an enemy of the people. Don’t listen | Polly Toynbee | The Guardian

 

Many thanks for understanding and patience throughout this difficult time.

Newbattle Medical Group

IT Systems Scheduled Maintenance

Important Patient Notice

Please be aware that our IT systems will be receiving essential maintenance work on Thursday 3rd & Friday 4th August.

During that time, we will be unable to process prescriptions, or access patient medical records.If you do run out of a repeat prescription on the 3rd or 4th August, then your usual pharmacy can supply a small amount and should be contacted first.

We will be available on the 3rd & 4th August for emergency medical problems only. Please help by visiting www.nhsinform.scot or your local pharmacy first, and only contact us on those days if your problem cannot wait until Monday 7th August.

eConsult will be available as normal until Wednesday 2nd August at 17:00 and from Monday August 7th.

Thank you all for your support and understanding.

Danderhall Medical Practice – Update

Over the past 6 months, Newbattle Medical Group has been helping support Danderhall Medical Practice deliver GP services. We are delighted to announce that from 1st August Danderhall Medical Practice will formally become part of Newbattle Medical Group.

 

What does this mean to me?

Very little will change from how you currently use our service. However, if you are keen to see a particular GP, you may be offered a quicker appointment with that GP if they are based in Danderhall on a particular day. There will be no obligation for you to travel and if this is not possible you will be offered their next available appointment at Newbattle or Newtongrange. The additional support provided by the HSCP means we will be upgrading our phone system to make call handling faster, leading to shorter call waits. We will also see additional staff join the practice to provide more access to our patients. We

NHS Digital Sharing (Opting Out)

NHS Digital Sharing (Opting Out)

We would like to reassure patients that the proposed extraction of GP data by NHS Digital does NOT include patients registered with this practice or in NHS Scotland. NHS Digital provides services in England so are not able to access any data held in Scotland, You are not required to opt out as your data is already safe. We take patients confidentiality extremely seriously and safeguards and in place to protect this, including when data is used for research.

Further information on how NHS Scotland handles your personal information is on the NHS inform Website and can be found here: 

NEW- Covid 19 Vaccinations

Covid-19 Vaccination Patient Roll-out.

(Updated 22/1/21)

We are delighted to have started our COVID19 Vaccination Clinics.
GPs have been asked to provide vaccines for those aged 80 and over, moving on to those aged 75 – 79 and then those who are shielding. This will take us up to mid-February to complete, subject to supply.
You can find out more about the priority groups by clicking here.
All other groups will be offered appointments via Health Board run services by letter.
The delivery of the vaccine is in small batches and we are not certain when these will arrive. As soon as we have supplies of vaccine our team will contact you to arrange an appointment.
There is no need for you to contact the practice as we will be in touch with those eligible.  If you have any questions about the COVID Vaccine, please visit NHS Inform by clicking here, or call the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.’

Pre-School Flu Vaccines

Pre-School Flu Vaccines

If your child is aged two to five years old and has not yet started school then you should book and appointment with the Childhood Immunisation Team. You can do so by telephoning 07766 922 751.

You can phone between 0am and 12 noon from the 16th September to the 27th November.

We are sorry but appointments cannot be booked at the practice.