eConsult Explained.

Scroll down for frequently Asked Questions…

eConsult offers patients a way to contact the practice online.

You can use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters. Fill out a  form and we respond by phone or email by the end of the next working day.

Newbattle started eConsult in April 2019. Popular demand, together with very high patient satisfaction rates means we now recommend using eConsult as the way for patients to contact the practice.

eConsult – Frequently Asked Questions

How do I make an appointment with a GP?

Each GP at Newbattle Medial Practice looks after their own diary for telephone and face to face appointments.

** This means our reception team can only book an appointment for you once they have been asked to by a GP. **

To start a consultation with a GP, nearly all patients are now asked to complete an eConsult.

Do all patients need to complete an eConsult to make an appointment?

No. Patients who are part of the ‘Mid Med’ scheme (Patients with complex medical needs), children under 6 months & patients requiring palliative or end of life care can speak with the reception team and book appointments with a GP in advance.

Why do I have to complete a form?

Completing an online eConsult form may take slightly longer than just ringing the practice, but it means the clinician has everything they need to start treating you. If you do need a face to face appointment, give yourself more time with the GP and submit an eConsult first.

It is easy to complete an eConsult on a computer, laptop, tablet or on a mobile phone.

I don’t have access to the internet. What should I do?

You can choose to come into the practice where we will have eConsult stations that you can use.

Our reception team will be on hand to help you.  You will still get a response from the surgery by the end of the next working day.

I can’t get to the surgery. What should I do?

If you can’t come in to the practice and you can’t complete the form from home.  Then our reception team will able to arrange a time to call you back and guide you through the form over the phone at a time that suits you. You need to bear in mind that this will take longer than you completing the form yourself, as the receptionist needs to read out all the questions to you. If you can, try to get help and support from a family member or friend.

I would like a specific GP. How can I see them?

The days our GPs work are shown on the practice website. Please see the GP Availability Section. Most of our GPs now prefer to start their consultations using eConsult. Please specify which GP you would like to deal with on your eConsult form and submit it the DAY BEFORE OR ON THE DAY they are working. We will do our best to get your eConsult to them.

A few of our GPs still  start their consultations on the telephone. You can phone on the SAME DAY they are working if you’d prefer to speak with them.

Why don’t you allow patients to book appointments with GPs in advance?

We tried for many years to offer direct appointment booking to all our patients. Sadly, it doesn’t work as patients would be faced with a 3 to 4 week wait to see a GP. In that system around 10-15% of appointments are lost to patients who Do Not Attend (DNA).

I have an urgent problem that can’t wait until the next working day.

There are very few medical problems that can’t wait until the end of the next working day. If you don’t feel your problem can wait until then, you may have an emergency. If you think your problem really is an emergency then you should consider attending the Accident and Emergency Department. However, A&E should only be used for genuine emergencies.

I don’t think I need to go to A&E but I am worried I need to be seen today.

You are still required to complete an eConsult.

  • If you have already successfully submitted an eConsult and think it needs to be seen by a GP sooner than the next working day, please speak to the reception team. They will call and speak to the critical care GP for advice.
  • If you have a problem submitting the eConsult, then the reception team can help you with this if needed. You will be still be required to go through an eConsult with a member of the reception team, either on the phone or at the practice. If an eConsult cannot be submitted by the receptionist, then the reception team can speak with the critical care GP for advice.

I need my prescription urgently, what should I do?

There are very few medications that need to be requested in an emergency if you run out. If you have run out of your medication, it is not the fault of the practice. It is your responsibility to request your prescriptions on time. There is a list of medications that the reception team have that they can speak to the Critical Care doctor about. You may ask to see that list. If your medication is not on that list then you will have to request the medication you need in the normal way. You can request all prescriptions on our website.