Monthly Archives

December 2018

Festive Opening Times

2018 - 2019 Festive Opening Times

The Practice will be closed from 6pm on 24th December until 8.30am on the 28th December.  Only patients who require medication during that period and up to the 3rd of January 2019 should submit a request now.  Medication required after this can be requested from 28th December 2018.

The Practice will close again on 31st December 2018 at 6pm until the 3rd January at 8.30am

We would like to wish all our patients a very happy and healthy Christmas and New Year.

New Phone System Info

The Newbattle Medical Group Phone System

At the start of October the practice introduced a new phone system which makes patients aware as to where they are in the queue. This will to allow you to decide whether you wish to hold on or call back later when the lines may be quieter.

There are no other changes from the phone system we previously operated. This was made as the previous telephone system allowed only 4 calls to queue at any time and cut off any others waiting, meaning that patients constantly had to redial in order to book an appointment.  The waiting period to be answered was no different if anything it may have been longer as we are now able to see the number of patients waiting in the queue and increase the number of receptionists answering the calls to enable patient’s calls to be answered quicker.

Currently the practice answers an average 4 calls every minute at peak times, therefore if you were number 36 in the queue it would take approximately 9 minutes for your call to be answered.

The size of the queue is driven by patient demand on a daily basis.

Since the 3rd of October we have had the ability to see how many calls are coming through the practice.  During the period from 3rd October up to the 31st October (a three week period) a total of 11486 calls were answered by our reception.

In November a total number of 11430 calls were answered between the 1st and 30th of the month.