Please Use the National Health Service Wisely
There are many problems which do not require a Doctor or Nurse. It is important that everyone uses their local GP and A&E departments appropriately, this ensures we are available for serious health problems. Other local NHS services you can contact for health advice, information or treatment.
- Remember that the local pharmacies all offer a Minor Ailment service which should be the first point of call for ailments such as :
- Coughs & colds
- Hay Fever
- Back Ache
- Head lice
- + Many more. Leaflets are available at the pharmacies
- The first point of contact for dental problems, eye problems and foot issues should be your Dentist, Optician or Podiatrist who will refer you to the GP if required
- Please be patient when calling the practice. Large call volumes mean that there may be a wait until the receptionist can answer your call. We will answer as soon as we can
- It may be that you called in the morning to request a call back but due to high volumes of calls your slot is later in the day. Please allow time for the GP to call you back
- All prescriptions must be ordered in writing or online for audit purposes
- Local pharmacies can set up an agreement with you where they will order your medication and collect the prescription for you to save you coming to the surgery to collect it. Speak to your pharmacy
- Prescription requests take 48 hours for a repeat prescription and 5 days for an acute. Make sure you order in time!
- Please try to order your medication timely. If the order is too soon it will not be processed, too late and we may not be able have it ready when you need it. We recommend 7 – 10 days prior to the end of your current medication
- Should you have any complaints or concerns regarding the practice please let us know directly either verbally or in writing. This will allow us to investigate, respond to you and if possible take any action required to improve our service